Return & Refund Policy
1. Overview
This policy explains conditions for returns, exchanges, and refunds for eligible orders, including timelines and the process to initiate a request. Replace this text with store‑specific details and compliance requirements as needed.
2. Eligibility
- Return window: e.g., within 7–30 days of delivery with proof of purchase.
- Item condition: unused, original packaging, all tags/accessories intact.
- Provide order ID, photos if damaged/defective, and reason for return.
3. How to Request
- Submit a return/refund request from the Orders page or via support email.
- Receive RMA/return label and packaging instructions.
- Ship the item back or schedule pickup where available.
4. Timelines
Inspection typically completes within 2–5 business days of receiving the item. Approved refunds are issued within 5–10 business days depending on the payment provider.
5. Exclusions
- Final sale, perishable, personalized, or opened hygiene items (if applicable).
- Damage due to misuse, missing parts, or beyond return window.
6. Returns Shipping
Prepaid labels may be provided for eligible cases; otherwise return shipping may be deducted from the refund or paid by the customer. Keep tracking proof until the process completes.
7. Refund Method
Approved refunds are issued to the original payment method unless otherwise stated. Store credit or exchanges can be requested where available.
8. Contact
For return and refund queries, reach out at support@example.com.