Shipping Policy
1. Overview
This Shipping Policy explains our shipping options, processing timelines, costs, tracking, and limitations. Replace placeholders below with store‑specific details, carriers, cut‑off times, and regions served.
2. Shipping Methods
- Standard: 3–7 business days (carrier: e.g., Aramex, DHL, FedEx).
- Express: 1–3 business days where available.
- Same‑day/Next‑day: selected cities; order cut‑off applies.
- In‑store pickup or local delivery (if offered).
3. Processing Times
Orders are processed within 1–2 business days after payment confirmation. Orders placed after the daily cut‑off or on weekends/holidays are processed the next business day. Custom or pre‑order items may require additional handling time.
4. Shipping Fees
- Calculated at checkout based on destination, weight/volumetric weight, and method.
- Free shipping threshold: e.g., AED 200+ (configure as needed).
- Remote area surcharges may apply per carrier zones.
5. Order Tracking
A tracking link is provided once the order ships. Tracking events may take 12–24 hours to update after carrier handoff. For pickup orders, a pickup‑ready notification will be sent.
6. International Shipping
- Duties/taxes/clearance fees are the recipient’s responsibility unless stated otherwise.
- Estimated delivery excludes customs delays and local holidays.
- Some items may be restricted by destination import regulations.
7. PO Boxes, APO/FPO
Delivery to PO Boxes, APO/FPO/DPO addresses, or remote locations is subject to carrier limitations and may require extended timelines or alternative services.
8. Delays & Delivery Issues
- External events (weather, customs, peak seasons) may impact transit times.
- Incorrect addresses may cause returns or additional fees—verify details at checkout.
- Marked “delivered” but not received? Check with neighbors/security and contact support within 48 hours.
9. Contact
For shipping questions or support, reach us at support@example.com.